The vendor has stopped responding Serious

Silence for a day or two is common. Silence past the stated dispatch window with no explanation is a dispute, and the escrow exists precisely for this.

Before opening a dispute

• Send one clear message with the order reference and a specific question rather than several vague ones
• Check the vendor profile for recent activity, since a seller absent from everything is different from one ignoring you
• Note the dates, because a dispute is decided on what you can show

Reducing the odds next time

Read recent feedback rather than lifetime totals before ordering, since a profile can look excellent while the last month has been poor. Start small with any seller you have not used.

Silence is not always the same thing

A seller who is answering other buyers and ignoring you is behaving differently from one who has stopped appearing anywhere. The vendor profile usually shows recent activity, and that single check tells you whether you are dealing with a slow week or an absent operation. It also changes what a dispute looks like, because staff can see the same pattern.

Sellers also disappear for reasons that have nothing to do with your order. What matters from your side is the record, which is why dates and a clear order reference are worth more in this situation than anything you write about how the exchange felt.

What not to do

• Do not move the conversation to an outside channel because it might get a faster reply
• Do not confirm receipt in the hope that it prompts contact
• Do not leave feedback describing the dispute before it has been decided