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Credentials that worked before are refused.
Before anything else, confirm you are on the real market. A clone will reject correct credentials every time, because it is collecting them rather than checking them.
If everything above checks out and the password is still refused on a verified address, use the recovery route the market provides. What you never do is type your recovery phrase into any page that asks for it as a login step, because no genuine login does that.
A cloned login page has nothing to check credentials against. Its job is to collect what you type and then show an error, because an error keeps you trying and gives it more attempts to capture. If a password that has always worked is suddenly refused, that behaviour is one of the possibilities worth ruling out before any other.
On the real market the far more ordinary explanations are an expired captcha and an unfinished two factor step. Both look like a rejected password from where you are sitting, and both are fixed by reloading and going through the sequence again rather than by changing anything about the account.
| Severity | Problem | Area | Likely cause |
|---|---|---|---|
| Serious | Locked out after losing the PGP key used for two factor Two factor is enabled and the key that signs the challenge is gone. | Account and login | The private key that signs the login challenge no longer exists. |
| Serious | Password forgotten and the recovery phrase is missing No password and no written recovery phrase. | Account and login | The recovery phrase is the only route back and it was never stored. |
| Common | BlackOps will not load at all The address times out or the page never finishes loading. | Access and loading | A degraded Tor circuit on your side, or a flood against that specific address. |