Monero sent but the deposit has not appeared Common

In almost every case the deposit is simply waiting on confirmations. Monero blocks land roughly every two minutes and markets require several before crediting, so twenty minutes or so is normal rather than a problem.

Check these first

1. Confirm the transaction shows as sent in your own wallet with confirmations accumulating
2. Check you sent to the address for that specific order rather than reusing an older one
3. Compare the amount sent against the amount requested, since a shortfall leaves the order unfunded
4. Give it thirty minutes before treating it as a problem at all

If it still has not landed

Open a support message with the order reference and the time you sent it. Do not send a second payment to fix a first one, because that usually creates two problems rather than solving one.

What is actually happening while you wait

A Monero transaction is broadcast, picked up into a block roughly every two minutes, and then buried under further blocks. A market waits for several of those before crediting, because a payment with one confirmation is not yet settled. Twenty minutes of nothing visible is therefore the system working rather than a fault.

Your own wallet shows the transaction and its confirmation count immediately, which is where to look first. If the wallet shows it moving and the order does not, the payment exists and the wait is normal. If the wallet shows nothing at all, the transaction never left, which is a different and much simpler problem.

What not to do

• Do not send a second payment because the first has not appeared yet
• Do not reuse a deposit address from an earlier order
• Do not cancel and re-place the order while a payment is in flight