Home / Database / Orders and disputes
Escrow is funded and the order has not moved for days.
A funded order sitting still normally means the vendor has not marked it as dispatched. That is not automatically a problem, since sellers batch their work and a stated dispatch window may not have passed yet.
Your payment is sitting in 2 of 3 multisig and neither the vendor nor the market can move it alone. Time passing costs you patience rather than money, which is exactly why waiting is safe and confirming early is not.
Most sellers batch their work. Orders that arrive after a cutoff wait for the next run, and a stated dispatch window is written around that rhythm rather than around individual orders. An order sitting still for a day inside a stated two day window is not late, it is simply not its turn yet.
This is why counting from the funding time matters. Escrow funds when confirmations complete, not when you clicked buy, and on a slow network that gap can be most of an hour. People frequently believe an order is a day older than it is.
| Severity | Problem | Area | Likely cause |
|---|---|---|---|
| Serious | The vendor has stopped responding Messages go unanswered after an order was funded. | Orders and disputes | Vendor inactive, overloaded, or no longer operating. |
| Serious | A dispute is open and nothing is happening The dispute was raised and there has been no visible movement. | Orders and disputes | Arbitration is queued, or the submitted case lacks dates and references. |
| Common | BlackOps will not load at all The address times out or the page never finishes loading. | Access and loading | A degraded Tor circuit on your side, or a flood against that specific address. |