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Order funded but stuck in pending Common

Escrow is funded and the order has not moved for days.

A funded order sitting still normally means the vendor has not marked it as dispatched. That is not automatically a problem, since sellers batch their work and a stated dispatch window may not have passed yet.

Steps in order

  1. Re-read the listing for the stated dispatch window and count from when the order was funded, not when you placed it
  2. Send one short polite message with the order reference asking for a dispatch update
  3. Wait for the window plus a reasonable margin before escalating
  4. Open a dispute if the window has clearly passed with no response
Watch out. Never confirm receipt to move things along. Confirming releases escrow to the vendor and removes your dispute route, which turns a slow order into an unprotected one.

What escrow is doing meanwhile

Your payment is sitting in 2 of 3 multisig and neither the vendor nor the market can move it alone. Time passing costs you patience rather than money, which is exactly why waiting is safe and confirming early is not.

What a vendor day looks like

Most sellers batch their work. Orders that arrive after a cutoff wait for the next run, and a stated dispatch window is written around that rhythm rather than around individual orders. An order sitting still for a day inside a stated two day window is not late, it is simply not its turn yet.

This is why counting from the funding time matters. Escrow funds when confirmations complete, not when you clicked buy, and on a slow network that gap can be most of an hour. People frequently believe an order is a day older than it is.

What not to do

  • Do not confirm receipt to encourage the vendor, since it removes your protection entirely
  • Do not send repeated messages, because a queue of them slows a reply rather than speeding it
  • Do not cancel and reorder while escrow is funded on the first order
Related entries
SeverityProblemAreaLikely cause
SeriousThe vendor has stopped responding
Messages go unanswered after an order was funded.
Orders and disputesVendor inactive, overloaded, or no longer operating.
SeriousA dispute is open and nothing is happening
The dispute was raised and there has been no visible movement.
Orders and disputesArbitration is queued, or the submitted case lacks dates and references.
CommonBlackOps will not load at all
The address times out or the page never finishes loading.
Access and loadingA degraded Tor circuit on your side, or a flood against that specific address.