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Two factor is enabled and the key that signs the challenge is gone.
PGP two factor is the strongest protection on the account and it cuts both ways. If the private key is gone, the challenge cannot be signed, and knowing the password does not help.
Without two factor a leaked password is the whole account. With it, a leaked password is an inconvenience. The lockout risk is real and it is managed with a backup, while the credential theft risk cannot be managed any other way.
The point of signing a challenge with a key is that only the key holder can do it. If a market could lift that requirement on request, anybody able to convince support they were you could do the same, and the protection would be worth nothing. So the same property that makes it strong is the property that makes a lost key painful.
That is a reason to back the key up rather than a reason to leave two factor off. Without it, a password leaked anywhere is the entire account. With it, the same leak is an inconvenience. The lockout risk is manageable with one copy stored offline, and the credential theft risk is not manageable any other way.
| Severity | Problem | Area | Likely cause |
|---|---|---|---|
| Common | The login rejects a password you know is correct Credentials that worked before are refused. | Account and login | A cloned page, a stale session, or a two factor step not being completed. |
| Serious | Password forgotten and the recovery phrase is missing No password and no written recovery phrase. | Account and login | The recovery phrase is the only route back and it was never stored. |
| Common | BlackOps will not load at all The address times out or the page never finishes loading. | Access and loading | A degraded Tor circuit on your side, or a flood against that specific address. |